FREQUENTLY ASKED QUESTIONS

Orders
Postage
Returns
Payment
Sizing
Leather

Orders

How long do I need to wait for my jacket to be made?

This varies on depending on several factors (your style, the time of year etc).

You will be given a general estimated production time on the listing of the jacket underneath the size selection box. Once your order is placed and confirmed by a member of our team, we will then give you a more specific estimated completion date for your order.

Typically, times get down to 6-8 weeks in the summer and 12-14 weeks in the winter. Sheepskins do tend to be longer in the winter as this is the most popular time for them, we recommend ordering mid-end of summer to ensure you have it that winter.

I can’t wait that long. Do you have jackets ready to buy?

Yes, we have stock, used and vintage jackets ready to be dispatched on the same day if you order before 2pm. All these jackets are returnable if the fit is not correct. Please see our ‘ready to wear’ jacket section to view these jackets.

Can I track my order?

You will receive regular updates via email on your order throughout its journey, including confirming we have accepted your order, a prompt for you to confirm your final specs, letting you know when we begin work on your jacket and when your jacket is complete and ready for dispatch.

You can also log into your account area on our website to view which stage your jacket is currently at.

Can I amend my order?

You can change your order right up until your final specs are confirmed (this is 14 days after your order is placed). After this, we cannot guarantee we will be able to amend your order as initial work may have started on your jacket.

Can I cancel my order?

You have a 14-day cooling off period where you can cancel your order and receive a full refund of your deposit.

After the 14-day period you can still cancel your order and receive a full refund provided we haven’t started any work on your jacket – if your jacket has entered production your deposit may be non-refundable.

What happens if I can’t afford to pay the remaining balance?

Please get in touch with as soon as possible so we can try and come to arrangement e.g. a payment plan. If you don’t hear from you within a month of your jacket being made, there is a risk you will lose your deposit and we will add the jacket to our stock.

Part of my order is missing or incorrect?

Please contact us as soon as you receive your order so we can fix this for you.