FREQUENTLY ASKED QUESTIONS

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Returns

What is your returns policy?

We accept returns on most goods returned within 30 days of receipt in the same condition they were purchased in.

Any jacket ordered from our ‘Ready to Buy’ section or any other ‘Stock’ item can be returned for an exchange, credit note or a full refund. The only exception is washed denim goods which we cannot accept returns on.

Any ‘Made to Order’ jacket made to standard measurements and materials can also returned for an exchange, credit note or a full refund.

With any ‘Made to Order’ jacket that has had custom measurement alterations and modifications, we can only offer a full exchange, credit note or refund if there is an error in the jacket make up, a fault in materials or the jacket doesn't meet client’s measurement specifications within the accepted tolerances.

If your made to order jacket has been made to the agreed specifications, we will review these on a case-by-case basis and usually accept a return (we will make you aware in advance of purchase if a heavily customised jacket is non-returnable) but the return will incur a minimum £ 50 restocking charge.

How do I process a return?

Please contact us as soon as you’re aware you will need to process a return so we can log this on your order record and advise the next steps. We will ask you to print off and fill out this returns form, cutting off the top and sticking to the front of the box. This step is very important as the box needs to be clearly marked as a return - this is especially important for returns from outside of the UK so there aren’t any hold ups at customs. The bottom half should be placed inside the box for speed of processing the return at our end.

Please ensure that goods (especially jackets) are packed neatly and sent back in a box that they fit in to (ideally the same one it was sent in). It is vital that goods are not squashed into small boxes as damaged returned goods will impact your refund/exchange price.

Unless there is some fault in the goods you are returning, arranging the return and it’s cost will be your responsibility. Please send any returns/exchanges to:

Aero Leather Clothing
Greenbank Mill
Huddersfield Street
Galashiels
TD1 3AY
Scotland

How do I claim duties/taxes back on international returns?

You will need to contact your customs office directly to claim back any duties/taxes you have been charged by them upon import. These charges are out of our control and each country has different processes and policies regarding claiming these charges back. We are unable to assist here beyond confirming your original dispatch information.

What if I’ve supplied the wrong delivery address?

Please let us know as soon as possible so we can inform the courier of the correct address.

It’s important that you check over the delivery address you’ve supplied when you receive your dispatch confirmation email. If you’ve supplied the wrong address and the package ends up being delivered there you may be liable for additional charges in redirecting the package.