FREQUENTLY ASKED QUESTIONS

Orders
Postage
Returns
Payment
Sizing
Leather

Postage

Where and how do you ship?

We ship worldwide via DHL courier, although depending on your location an alternative courier may be used.

My delivery location does not show on the ‘country’ drop down box?

Please give us a call and we can add your location to our database and let you know the postage cost over the phone.

How much does postage cost?

This is dependent on the weight of the item(s) you are sending and your geographical location. Please see below:

District
UK
EU
United States
Middle East/Africa
Canada
Russia/Asia/Pacific
Light
£7.50
£15.00
£17.00
£20.00
£20.00
£25
Medium
£10.50
£22.00
£30
£35
£35
£45
Heavy
£15
£27.50
£50
£50
£60
£70


‘Light’ items: scarves, gloves, belts, wallets etc

‘Medium’ items: knitwear, denim etc

‘Heavy’ items: leather jackets, boots etc

If your delivery location doesn’t fall into one of these districts (e.g. a non EU European nation) you will be charged based on the pricing band DHL applies to your location. You will be informed of the cost at the checkout.

Please note, postage charges shown are based on the heaviest single item in your basket. In the case of multiple items, if you have asked us to dispatch items as soon as possible (more than one dispatch) or you have more than one heavy item being sent together (e.g. two jackets) there may be additional postage charges to be applied depending on the additional cost charged by DHL in these instances. We will always contact you to confirm these charges with you before applying them and in no instance would it be more than a 2nd equal charge to the one displayed.

How long does shipping take?

UK: Usually next working day delivery after payment but can be the following working day depending on time of day the order is processed.

EU: Up to 5 days

Rest of the World: Up to 14 days

DHL will inform you of an estimated delivery date shortly after your order is processed by our dispatch team.

Can I track my parcel?

Yes, once your order has been fully processed by our dispatch team you will receive an email with a link to your tracking number.

What if I'm not home when it's delivered?

The courier will try to deliver your package two more times.

You will have to contact them to let them know when you will be available to accept your parcel.

Will I have to pay customs & import charges if I live outside the UK?

Your postage charge covers the carriage of the goods from here to your door and does not include any calculation of the duty/sales tax which may or may not be applied in any country which we export to.

Each countries' government have their own laws, regulations, and tariffs which they levy on such imports of foreign goods.

This is beyond our control regardless of which country goods are shipped to and is down to each governments' policy concerning the importation of goods.

Customs have asked me for further information. What should I do?

Please find out what documentation that they have asked for and contact us so we can assist.